SUMMARY
We will always strive to meet your expectations, but it’s crucial to have everything in writing so both parties understand the expectations, responsibilities, timelines, and what happens if something goes wrong. This agreement is simple, with no complex legal jargon—just clear terms to ensure mutual understanding and a smooth working relationship.
In short, You Bossie - Bossie's Pies - (“You”), are hiring us Innovative Marketing SA (“We or Us”) to design and develop a website for www.bossiespies.co.za for the total price of R999,000 as outlined in our previous correspondence.
Once we receive the signed agreement, we will issue an invoice. The project will be scheduled as soon as payment has been received.
PAYMENT SCHEDULE
Please note that all service fees excl VAT. We are sure you understand how important it is, as a small business, that you pay the invoices that we send you promptly.
Once off payment of R999,000 to go live with the website proposed.
Please take note of the following:
Monthly hosting fee @R199 p/month. You have opted for 6 months upfront payment of R1,194.00
Annual domain renewal fee of R150.00
We issue invoices electronically. Our payment terms are FIVE days from the date of invoice by EFT. All proposals are quoted in SOUTH AFRICAN RANDS or US DOLLARS, and payments will be made at the equivalent conversion rate on the date the transfer is made.
This agreement stays in place and need not be renewed. If, for some reason, one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Everyone should keep a copy of this signed document for their records.
What do both parties agree to?
Your Responsibilities:
- You confirm that you have the authority to enter into this contract on behalf of yourself, your company, or your organisation.
- You agree to provide all required assets, information, and approvals in the requested formats and within the agreed-upon timelines to avoid project delays.
- You will review our work, provide timely feedback, and adhere to the deadlines we set together.
- You agree to the payment schedule outlined in this contract and will ensure prompt payments as agreed.
Our Responsibilities:
- We have the expertise and experience to deliver the agreed-upon services professionally and efficiently.
- We will make every effort to meet agreed deadlines and maintain open communication throughout the project.
- We will handle all information, materials, and data you provide with confidentiality and will not disclose them without your permission.
By working together with transparency and commitment, we aim to ensure a successful and productive collaboration.
CLIENT RESPONSIBILITY
YOUR BUSINESS acknowledges that Innovative Marketing SA is an independent entity and not an employee. This engagement is a collaborative, professional relationship based on mutual respect, courtesy, and consideration, similar to a partnership of equals.
To maintain efficiency and minimise miscommunication, YOUR BUSINESS agrees to designate a single point of contact for all communications. Given the virtual nature of this collaboration, YOUR BUSINESS recognises the critical importance of clear and timely communication, particularly via email, and commits to responding promptly to queries, requests, and communications from Innovative Marketing SA.
Furthermore, YOUR BUSINESS understands that Innovative Marketing SA serves multiple clients and requires reasonable notice to accommodate requests and projects effectively. A lack of planning or miscommunication on the part of YOUR BUSINESS shall not constitute an emergency for Innovative Marketing SA. Where necessary, Innovative Marketing SA may request further clarification on project details to ensure expectations are met and to deliver the highest quality of service.
DEVELOPMENT & DESIGN METHODOLOGY
We provide rapid-deployment, entry-level websites designed for speed and essential online visibility. These sites are built using standard modern frameworks rather than manual, custom-coded development.
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Standardised Layouts: We provide a professional "look-and-feel" based on your industry. We do not provide static mockups or bespoke design iterations.
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Automated Workflow: The site is generated interactively. We use "atmosphere" (colour, typography, and layout) to align with your brand, but the technical structure remains standard to ensure quick delivery and optimal performance.
CONTENT & GOOGLE BUSINESS PROFILE (GBP) SYNC
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Source Data: These websites are primarily populated with information, images, and contact details pulled mainly from your existing Google Business Profile (GBP).
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Accuracy: You are solely responsible for ensuring your information is accurate and up to date. We are not liable for incorrect information, outdated pricing, or broken links synced from your profile or provided by you.
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Updates & Revisions: Because these sites are designed as rapid-deployment, standard solutions, any manual updates, changes, or revisions requested after the initial site generation will be quoted and billed at our standard hourly rate.
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Text Content: While we provide guidance, all specific website text must be provided by you in the final format you wish it to appear. We do not provide grammar correction or copywriting services for this entry-level tier.
COMPULSORY ANNUAL RENEWALS
To keep your website live and functional, there is a compulsory annual renewal fee. This covers the maintenance of the essential tools, cloud hosting, and integrated platforms required to keep the site operational. Failure to pay the renewal fee will result in the suspension of the website.
TERMINATION & "AS-IS" DELIVERY
- Limited Support: As this is an entry-level product, it is delivered "as-is" based on the capabilities of the current tools. Extensive customisations or feature requests outside the standard scope will be billed separately at our standard hourly rate.
COMPATIBILITY & TESTING
We ensure that your website provides an appropriate experience across modern, high-market-share browsers. We do not support or test for outdated browsers or niche devices.
TECHNICAL SUPPORT
We are available by email and ZoomSphere for technical support. This works best for us for two reasons:
- It gives us time to research your query, should we need to
- It provides a supported trail that you can refer back to, should you need help with the same issue again
AVAILABILITY AND COMMUNICATION
This project includes a set number of hours for management. Time spent in meetings (on-site or virtual) will be deducted from the allocated hours.
We are available via email and ZoomSphere Monday through Thursday from 8:00 am to 4:00 pm, Fridays from 8:00 am to 12:00 pm Central African time. Our normal response time is one business day, though our response time may vary. We do not work on weekends or holidays.
Email and ZoomSphere are the primary means of communication accepted for our work together. We do not communicate via mobile phone, text message, social media, or instant/private messaging (like Facebook Messenger) since we cannot track these requests as a team. No response will be made to any messaging or notices through those unapproved means as those methods of communication will not be monitored by support personnel.
We are available for phone calls during office hours, but unplanned calls longer than 10 minutes will be billed. Telephoned or video meetings should be scheduled at least 24 hours in advance. Cancellations require 24 hours' notice; missed meetings or insufficient notice will incur a charge of R 650.00 per hour.
CHANGES AND REVISIONS
We include two rounds of revisions during the design and development phase. Each revision should be sent in one email with a list of changes to be made. Should a call be required to talk through some of the changes, you may schedule one.
DORMANT WEBSITES
It is incredibly important that the project moves along smoothly, so please be prepared to respond and supply feedback in a timely manner. If you take more than 10 working days to return communication about your project, the project is subject to be declared dormant without a refund.
Should you, in the future, wish to continue the project within a six-month period, a R1,500.00 reactivation fee will be due before we add the project to our schedule again.
Should you wish to continue with the project after six months, the reactivation fee will be payable, and we will have to re-quote the project based on our current prices.
GRAPHICS AND PHOTOGRAPHS
Basic artwork is included. If additional photography is required, you will need to provide images, or we can arrange this through our partner photographer for an extra charge. Please supply logos in editable, vector format and, ideally, provide a brand guide.
You should supply logos in an editable, vector digital format. If you have a brand guide, that would be even better! Should you require a brand guide, please discuss options with us.
LEGAL STUFF
We will provide services in line with industry standards. However, we cannot guarantee that our work will be error-free, nor can we be held liable for lost profits or any other incidental, consequential, or special damages. Your liability to us is limited to the fees paid under this agreement.
In the event that any provision of this agreement is found to be unenforceable, it will be deemed severable, and the remainder of the agreement will remain in force.
INTELLECTUAL PROPERTY RIGHTS
You guarantee that any materials you provide (text, images, etc.) are either owned by you or you have the right to use them. We guarantee that any materials we provide are either owned by us or we have permission to use them.
Upon full payment, we will assign all intellectual property rights to you, except for any pre-existing intellectual property or work developed separately from the project. We retain ownership of any work produced before or outside this project.
Content produced by us will remain under Innovative Marketing SA® trademark and may not be used outside the agreement period without written consent.
DISPLAYING OUR WORK
We may display aspects of the work we complete, including drafts, final designs, and articles, in our portfolio or other publications.
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